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User Experience and Customer-Centered Design Certificate

Projected outlook for some certified User Experience (UX) experts:

160,500Number of Jobs, 2018

$69,430Median Pay per year, 2018

13%Job Growth, 2018-2028 (FYI - 5% is average)

*U.S. Department of Labor, Bureau of Labor Statistics, Occupational Outlook Handbook – Web Development

Earn your user experience certificate in 10-12 months in one of the fastest-growing specializations, with a significant demand for professionals needed to work on web or mobile applications, personal computers, devices and other products.

You Will:

  • Master user-focused business processes.
  • Learn to increase user satisfaction.
  • Learn from recognized industry practitioners.

Ideal for:

  • Business analysts, consultants and scientists.
  • Intelligence professionals - architects, scrum masters, software engineers, application developers, usability analysts and researchers.
  • Customer relationship management and human factors practitioners.
  • Website developers and Interaction, visual, graphic and user interface designers.
  • Medical-device and appliance designers.
  • Technical writers and product managers.

Program Stats:

  • Six required courses (98 hours of lecture, lab and discussion).
  • Fully online.
  • 10–12 months long.
  • 9.8 continuing education units (CEUs).
For optimal viewing of the course schedule below, please view on a tablet or desktop
Please note: Note: Click on the course title to view all available course sections. Hover over the colored labels to view where the course will be offered.
Course Title

Graduates of this certificate program will:
- Gain an understanding of the fundamental principles and functions in Customer/User Experience and its relationship to human-centered research and usability assurance
- Understand and justify the business case and architecture that enables user-centered design implementation
- Gain an understanding of the role and relevancy of human-centered research in the user-centered design process
- Identify and discuss best practices in the gathering and documentation of user-centered data
- Understand and apply the principles and methods of user-centered design
- Understand the use of and application of wireframing and prototyping methods in a user-centered design context
- Gain an understanding of the principal elements, methods and concepts of usability testing and its role in Customer/User Experience
- Develop a portfolio and the presentation skills needed to tell the accompanying story

- Business Analysts and Consultants
- Business Intelligence/Web Analytics Professionals
- Customer Relationship Management Practitioners
- Decision-maker, Executive and Manager- Level Individuals
- Human Factors Practitioners
- Industrial and Product Design Practitioners
- Information Architects
- Interaction Designers
- Library Science Practitioners
- Medical Device and Appliance Designers
- Mobile Applications Developers
- Organizations seeking training for employees and employee teams
- Product Managers
- Project Team Leaders/Project Managers/Scrum Masters
- Software and Application Developers
- Software Engineers
- Technical Writers
- Usability Analysts/Researchers
- Visual/Graphic/User Interface Designers
- Website Developers and Administrators

It is recommended that participants who reside outside of the United States and whose first language is not English possess English language proficiency equivalent to:
A minimum TOEFL score of 550 (paper) or 80 (iBT) or a minimum IELTS score of 6.5
There is no need to send the test score to the University. It is the participant's responsibility to demonstrate English language proficiency necessary to fully participate in the class lectures and discussions.

Hilary Bienstock
Principal, Hilary User Experience
Crystal B. Ehrlich
UX Consultant, Design by Crystal, Owner, The LA User Experience Meetup
Grace Gardner
President, Human Factors Research
Mikhail Gofman
Assistant Professor, Computer Science Department, California State University, Fullerton
Cesar Gomez
UX Specialist, Freelancer
Sean M Jaramillo
Senior Manager of User Experience, Kaiser Permanente
Kristin Kazamaki
UX Consultant/Researcher, Emphasis Designs
Kari A Knutson Miller
Dean, University Extended Education and AVP, International Programs & Global Engagement University Extended Education, California State University, Fullerton
Marcella Missirian
Principal/Creative Director, Marcella Creative, Inc., MediaMash, Inc., Executive Director, UXPALA
David Nguyen
Director of eCommerce, RED Digital Cinema, Owner, Orange County User Experience Meetup, Owner, SoCal UX Camp
Michael Roberts
Usability Researcher, TransDUX
Michelle Thatcher
User Experience Lead, Capital Group Companies Global
Mickey Way
User Researcher/Interaction Designer, Extron Electronics, Anaheim, CA, Treasurer, LA-UPA

Program Details

Location: Online
Length: 10–12 months
Cost: $4,430*
Next Start: TBD

*Cost is approximate and subject to change

View Schedule

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Non-California Residents

It is recommended that participants who reside outside of United States and whose first language is not English must possess English language proficiency equivalent to a minimum TOEFL score of 550 (paper), 80 (iBT) or IELTS score of 6.5.

It is the participantís responsibility to demonstrate English language proficiency necessary to fully participate in the class lectures and discussions.

Professional Licensure and Certification

*Have a question? Please contact us.