Course Number: SECS 6796 (1.2 CEUs/12 Hours)
Whether designing web sites, applications or medical device interfaces, the process of evoking a positive Customer/User Experience begins with a well-planned user-centered design methodology based upon an understanding of the people who will use the product, supported by solid, well-scrutinized user data. This course will focus on foundational research - the different types and when to use each. Students will learn how to plan and conduct the common types as well as analyze the data gathered. Additionally, the course will touch on user research techniques that pertain to the early phases of design.
Instructor: H. Bienstock, Master's Degree in Human-Computer Interaction. Founder and Principle UX Researcher at Hilary User Experience, Inc.
Course part of: Online UX (User Experience) and Inbound Design Certificate
Please be advised that a username and password will be required to access online and computer lab classes. If you have never logged into the CSUF Portal, you must log in with your CWID and temporary PIN# at http://my.fullerton.edu to update your profile prior to the first day of class. This process will allow you to create a CSUF username and password, which are required to take online classes or use computer labs. Please click on the "Current Students" tab and then "Policies" and "Computer Access" for more information. "If you have any questions, please contact EIP Student Services at (657) 278-2611.
Portigal, Steve (2013). Interviewing Users: How to Uncover Compelling Insights. Rosenfeld Media. (13 digit ISBN 978-1933820118).