User Experience (UX) is defined as the crafting of positive, effectual interactions between users and products or technology which serve or benefit the user. User Experience has emerged as one of the fastest growing specializations in today's business world. There is a significant demand for knowledgeable professionals to work on customer-centered design needed for everything from web or mobile applications, personal computers, devices and other products.
Customer/User Experience is an emerging trend that furthers organizational and business goals as well as performance. In this certificate, you will learn about a user-focused business process that integrates cross-disciplinary research, design, and usability testing methodology to elicit effective end-user interactions and satisfaction with a company's products.
This program consists of six required classes, 90 hours of lecture, lab and discussion (9.0 Continuing Education Units will be awarded to the certificate graduate) designed to give participants an applied understanding of the concepts, practical knowledge and skills necessary for user-centered design and usability testing. Instructors are recognized industry practitioners who will share their expertise to help you achieve your goals.
Beginning in 2014 courses in this program will be available online. The Introduction to UX and UX Research course will be offered online in Spring and in the Garden Grove facility in Fall. Additional courses will be added to the schedule in an online format as available and will alternately be offered online and in the Garden Grove facility. Please check the online schedule for the most up-to-date scheduling information.
Graduates of this certificate program will:
- Gain an understanding of the fundamental principles and functions in Customer/User Experience and its relationship to human-centered research and usability assurance
- Understand and justify the business case and architecture that enables user-centered design implementation
- Gain an understanding of the role and relevancy of human-centered research in the user-centered design process
- Identify and discuss best practices in the gathering and documentation of user-centered data
- Understand and apply the principles and methods of user-centered design
- Understand the use of and application of wireframing and prototyping methods in a user-centered design context
- Gain an understanding of the principal elements, methods and concepts of usability testing and its role in Customer/User Experience
- Develop a portfolio and the presentation skills needed to tell the accompanying story
- Business Analysts and Consultants
- Business Intelligence/Web Analytics Professionals
- Customer Relationship Management Practitioners
- Decision-maker, Executive and Manager- Level Individuals
- Human Factors Practitioners
- Industrial and Product Design Practitioners
- Information Architects
- Interaction Designers
- Library Science Practitioners
- Medical Device and Appliance Designers
- Mobile Applications Developers
- Organizations seeking training for employees and employee teams
- Product Managers
- Project Team Leaders/Project Managers/Scrum Masters
- Software and Application Developers
- Software Engineers
- Technical Writers
- Usability Analysts/Researchers
- Visual/Graphic/User Interface Designers
- Website Developers and Administrators
Network with fellow UX professionals and learn from recognized industry practitioners while improving your customer-centered design skills.
“User experience is about making sure people can do what they want without any issues. I like making things better and as simple as possible.”
—David Nguyen, UX Certificate Program alum and Advisory Board member