Customer and Process Management in the Supply Chain

Course Information

Analyze the basic elements and strategies of supplier relationships as seen from a customer service perspective. Customer service is considered the catalyst for reorders along the supply chain. You will learn about these concepts from both an operational and managerial approach. Topics include technical innovations (JIT, EDI, MRP) and the critical role customer service plays in developing leading edge organizations.

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0 Course sections available Note: Click on the schedule number (i.e. E125-11103) to view more course information.

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Course: Customer and Process Management in the Supply Chain

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