Q: How do your current professional duties relate to business analysis?
A: I perform various business analysis functions working closely with IT, business users, management, and vendors to implement technology solutions.
Q: Why is business analysis interesting to you?
A: I like to be the liaison among stakeholders. Having both business and IT backgrounds, I like to understand the business operations and/or processes, perform business analysis, and recommend technology solutions. It is rewarding, because I can see the project results have direct positive impacts to the company goals.
Q: Can you use an example from your career that illustrates why business analysis is important?
A: My company recently implemented a large scale SAP ERP system. One of the most critical success factors is business analysis. The project would fail and/or require millions of dollars in reworks if we did not properly perform business analysis by working with our stakeholders to understand the structure, policies, and operations, and to recommend the right solutions that enable the company to achieve its corporate strategic goals.
Q: What kind of students do you hope to work with in the Business Analysis certificate program?
A: Open-minded, willing to learn and work in teams, and always seeking opportunities to apply new skills in his or her workplace.
Q: What skills do you hope your students will leave this program with?
A: To understand and appreciate the business analysis discipline. To start developing his or her business analysis tools and techniques and applying them immediately at work.
Q: What is the best advice—career or otherwise—you have received?
A: Don’t stop learning and adopting. Be flexible and open to change. Once you learn new tools and techniques, be sure to use them at work and gain the experience. Your current job is not the last job you will be working in.
King Lam, MBA, PMP, MBB, is a Business Process Architect at Southern California Edison, providing business analysis, process improvement, and project management on SAP ERP systems and power-plant operations.
Lam has worked with both technical and non-technical professionals in areas of business analysis, finance, IT, and operation management in a wide array of industries, including Internet startups, banking, insurance, IT consulting, and electric utility.
Lam is a certified Project Management Professional (PMP), Six Sigma Black Belt (SSBB), and Lean Six Sigma Master Black Belt (LSSMBB), with certificates in advanced project management from Stanford University and change leadership from Cornell University. Lam holds a bachelor’s degree in business administration, management information systems from the University of Southern California, and an MBA in finance from Azusa Pacific University.