The Professional Office Administration Certificate promotes skills beyond general office administration that will help administrative professionals enhance their career goals and improve performance outcomes.
An increase in the sophisticated office technology and organizational restructuring has resulted in greater responsibilities for administrative professionals, including roles once reserved for managerial staff. In addition to general office administration, administrative professionals are expected to play an integral role in mastering new office technologies and business operational process in support of a highly effective workplace that meets both internal and external customer needs.
In response to these new responsibilities, there is also an increased demand for additional in-depth knowledge in topics that reinforce the skill sets required in business today. Therefore, as administrative functions become more technologically integrated into the work process, administrative professionals are expected to have more formal education in office administration. The Professional Office Administration Certificate meets that need.
The Professional Office Administration Certificate consists of six required courses totaling 54 hours of lecture and discussion. 5.4 Continuing Education Units (CEUs) will be awarded to the certificate graduate.
Upon Certificate completion, graduates will be able to:
- Explain and identify the differences and similarities of internal and external customers
- Recognize how positive customer relationships benefit the organization
- Organize, process, and respond to electronic and paper communications to better facilitate the flow of information in the workplace
- Use effective business writing and verbal communications in completion of individual and team tasks
- Set effective goals for work completion
- Apply effective internet research techniques
- Plan successful meetings
This program provides excellent professional development for Office Administrators in the fields of:
- Legal services
- Investments and Finance
- Real Estate
- Business Services
Students beginning the Certificate in Professional Office Administration are expected to have a high school degree or equivalent and basic keyboarding skills.
Gain a great overview of basic business skills in these six online courses.
"I was concerned about taking online courses, but that disappeared after I discovered that the Professional Office Administration instructors videotape themselves. It was nice to actually see and hear our instructors, even though the classes were online."
Diane K. Thomas, Administrative Assistant