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FAQ - Online Courses and Programs

An online course and a face-to-face course differ primarily in the way the course is facilitated. Instead of meeting on campus at a fixed location and time, you have more flexibility as to when and where you complete the course assignments and other activities. Online courses provide the convenience of working on them from home or work. They are structured to keep you on track and are actively facilitated by the instructor to ensure your success. You will have due dates and you must keep up with online discussions, readings and assignments. Online students have the added advantage of avoiding traffic and having to locate a parking spot on campus.
A successful online student is one that is self-motivated, is able to problem solve and can manage time effectively. In an online course, the burden is on you to complete your assignments and participate in the course. Setting a schedule for yourself and being able to meet deadlines without the continual prompting of your instructor is a must. You will have access to your instructor and students in your course; however, the turn-around time is not immediate. Additionally, the online learning environment can be very textually based. You will be required to read and write in significant amounts for most courses. You should take this into consideration.
Many students who claim to be computer novices have successfully taken our online courses. Being a computer novice should not deter you from taking an online course. If you are able to access the internet, navigate to various web sites and send emails with attachments, then you have the necessary skills to take an online course. We also provide an online tutorial for our beginning online students. This will help you learn the skills you will need to be a successful online student. You are supported the entire time.
Before registering for an online course, view our technical recommendations to make sure you have the necessary equipment and software to be successful while learning online.
Approximately two weeks before the start of your online course you will receive a Welcome email that provides you with information on how to access your course. Included in the email is the contact information for your instructor, the textbooks you will need to purchase and any additional information your instructor feels is necessary. If you register within two weeks of the course start date, you will receive an email within 48 hours of your registration. It is extremely important that you provide a working email account when you register, as well as a phone number where you can be reached in case we need to call you with information regarding the course.
You will receive the Welcome email approximately two weeks before the course starts or within 48 hours after registering if you registered within the two weeks before the class starts. Please contact the Distance Education office at (657) 278-4866 or eip-online@fullerton.edu if you have not received the Welcome email.
You can contact Distance Education’s student help desk at 657-278-4866 or Toll Free at 1-866-511-5991 Monday thru Friday, 8:00 a.m. - 5:00 p.m. (excluding holidays). For after hours and weekend inquiries please submit a help desk request to eip-online@fullerton.edu. Requests submitted after the Support Desk office hours will be reviewed on the following business day (excluding holidays). We will reply to most requests within 24 hours.